Request form for repair service

    There comes a time when you may need your pearls restrung.  Well, we can definitely help with that!

    Fill in the form below to let us know about your repair.  We will contact you via email with an approximate price (based on the information received.)  If you can include a picture with the request it will help in preparing an estimate for you.  Once you decide you want us to do the repair. Send your necklace to us via an insured carrier. When we receive your repair, we will contact you with an actual cost and make payment arrangements at that time. 

    What forms of payment do we accept?  We accept Visa, MasterCard, American Express, check* and money order.  Make all checks or money orders payable
    to ZHEN ZHU PEARLS. 

    What will your costs include?  The actual repair cost, insurance and return shipping charges. For shipping insurance purposes, please include the value of your item.


    Where do you send your repair? If shipping via USPS: Zhen Zhu Pearls             Via Fed-ex or UPS:   Zhen Zhu Pearls
                                                                                           ATTN: REPAIRS                                               ATTN: REPAIRS
                                                                                           P.O. Box 165                                                     255 Branchview Drive
                                                                                           Concord, NC 28025                                          Concord, NC 28025

    WE RECOMMEND THAT YOU INSURE ALL REPAIRS!

    How do we return your repair?  You may choose between USPS or UPS.  If sent via USPS, we will request a delivery confirmation.  All Items will also be insured for the value of your item.  We also ship all repairs via ground services. You may request special delivery services, but be aware these services are more expensive. 
    When available, we will provide a tracking number via email when your package has been shipped.

    *If paying by check, please be advised that we will send your repair back after your check has cleared. There will also be a $25 service charge for all returned checks. This will have be paid before the repair is returned to you.  You may send a replacement check* or pay by credit card for all incurred charges.
    Max file size: 20MB